Our Service Policies

At LPE Service Management, our goal is to provide consistent, professional care for your pool and outdoor spaces. Here’s what you need to know about how we work:

1. What’s Included in Service

We handle all the essential maintenance tasks to keep your pool sparkling and safe:

  • Skimming surface debris

  • Brushing walls, tile, and steps

  • Vacuuming as needed

  • Emptying skimmer and pump baskets

  • Testing and balancing chemicals

  • Inspecting equipment

Repairs, replacement parts, specialty chemicals, or excessive cleanup are quoted separately so you know exactly what you’re paying for.

2. Scheduling & Flexibility

  • Services are weekly or bi-weekly, weather permitting.

  • Exact days and times may vary due to routing, peak season, holidays, or emergencies.

  • Missed or rescheduled services due to weather, safety concerns, or access issues are not credited.

We always strive to notify you of any changes in advance whenever possible.

3. Customer Responsibilities

To make each visit smooth, please ensure:

  • Pool area is accessible and unlocked

  • Pets are secured

  • Water level is adequate

  • Gates, alarms, and access codes are working

If access is unavailable, the visit may be considered a completed service.

4. Payments & Deposits

  • Recurring services: First month due upfront; valid card required on file

  • One-time or start-up services: 70% deposit, balance due upon completion

  • Repairs & installations: 50% deposit, balance due upon completion; special-order parts paid in full

  • Large projects: 50% upfront, 25% midway, 25% at completion

Automatic card charges are applied per the agreed schedule. Late or declined payments may incur small fees, and service may be paused until accounts are current. Deposits are non-refundable once scheduling, labor, or materials are committed.

5. Chemicals & Repairs

  • Standard chemicals are included unless otherwise noted.

  • Specialty chemicals (shock treatments, phosphate removers, salt, stabilizer, etc.) are billed separately.

  • Repairs require your approval before work is performed, except in emergencies or safety situations.

  • LPE is not responsible for pre-existing damage, aging equipment, or manufacturer defects.

6. Weather & Natural Events

  • Unsafe weather may delay service.

  • Storm cleanup beyond routine service is not included but can be quoted separately.

7. Cancellations & Termination

  • A minimum of 7 days’ notice is required for recurring service cancellations.

  • Service may be suspended or terminated for non-payment, repeated access problems, or safety concerns.

8. Safety & Liability

You are responsible for maintaining a safe pool environment. LPE is not liable for injuries caused by unsafe property conditions.

9. Communication & Satisfaction

  • Concerns should be reported within 48 hours of your service visit.

  • Our team is committed to clear communication, prompt responses, and fair resolution.

10. Commercial Accounts

For HOAs, apartments, hotels, or other commercial pools:

  • Standard payment terms are Net 15 from invoice date

  • Late fees may apply after 15 days

  • Service may be suspended for non-payment

  • Additional reporting or compliance requests may incur fees

  • Commercial pricing reflects higher liability and service complexity

By scheduling service with LPE Pool Services, you’re agreeing to these policies, which help us deliver safe, reliable, and high-quality care for your pool and property.